FAMILYTIMEBACK
Family course · Module 9
Troubleshooting and Keeping It Running
Preview · about 33 minutes · 3 lessons
Lesson 1 · ~10 min
Common problems and quick fixes
Diagnose the five most common issues · Know when to ask for help
Lesson 1 · Steps
Step by step
- Nothing arrived? Ask: "Is my calendar and email still connected?" Reconnect through the official sign-in if not.
- Missing school info? Check that the school app is still emailing you (settings sometimes reset at the start of a term).
- Wrong kid or wrong team? Remind the assistant who's who.
- Duplicate events? Remove extra calendar subscriptions so each feed is added once.
- Still stuck? Email hello@familytimeback.com with what you expected and what happened (no passwords).
Lesson 1 · Key points
Key points
- Check connections first.
- Then check the source app's emails.
- Describe expected vs. actual when asking for help.
Lesson 2 · ~8 min
Tuning: too noisy or too quiet
Adjust how often you hear from the assistant · Set quiet hours
Lesson 2 · Steps
Step by step
- Count the messages you got last week. Which ones did you act on?
- Ask the assistant to combine low-priority items into one daily or weekly digest.
- Set quiet hours (for example, nothing after 9 PM unless it's urgent).
- Say exactly what counts as urgent: a same-day schedule change, a flight delay, a missed refill.
Lesson 2 · Key points
Key points
- Batch the routine stuff.
- Define urgent in plain words.
- Quiet hours protect family time.
Lesson 3 · ~7 min
The monthly family check-up
Run a 10-minute monthly review · Decide what to add, change or drop
Lesson 3 · Steps
Step by step
- Once a month, ask: "Which routines ran this month and what did they catch?"
- Drop any routine nobody used.
- Add one new routine if there's a new pain point.
- Update kids' teams, teachers and schedules.
- Review connected accounts and remove unused ones.
Lesson 3 · Key points
Key points
- Ten minutes a month.
- Add, change, drop.
- Seasons change; routines should too.